Report an issue within 48 hours of delivery via WhatsApp or returns@shopkampala.com with your order number and photos.

Eligible: item damaged, defective, or materially different from the listing. Not eligible: change of mind on perishables, underwear/cosmetics (hygiene), or items damaged after delivery.

Process: we review within 1 business day. Approved returns are collected or dropped off, and your refund goes to your Mobile Money or card within 5 business days — or we send a replacement if you prefer.

Cash-on-delivery orders may be refused at the door if the item is visibly damaged — no charge.